Refund policy

Effective Date: 01.01.2023

At Neverlazydayz, operating as Neverlazydayz, we want you to be completely satisfied with your purchase. This Refund and Return Policy outlines the guidelines and procedures for requesting refunds and returns for products purchased through our website, mobile application, or other services (collectively, the "Services").

  1. Refund Policy

(a) Eligibility: To be eligible for a refund, you must meet the following conditions:

  • The product was purchased directly from Neverlazydayz.
  • The product is in its original condition, unworn, and with all tags attached.
  • The request for a refund is made within 30 days from the date of purchase.

(b) Non-Refundable Items: The following items are not eligible for a refund:

  • Sale items, including discounted or clearance products.
  • Personalized or custom-made items.

(c) Refund Process: To request a refund, please follow these steps:

  • Contact us at neverlazydayz@gmail.com to initiate the refund process.
  • Provide your order details, including the order number and the reason for the refund request.
  • Once your refund is approved, you will be provided with instructions for returning the product.
  • Upon receiving the returned product, we will inspect it to ensure it meets the eligibility criteria.
  • If the product passes inspection, we will process your refund using the original payment method within 7 business days.
  1. Return Policy

(a) Eligibility: To be eligible for a return, you must meet the following conditions:

  • The product was purchased directly from Neverlazydayz.
  • The product is in its original condition, unworn, and with all tags attached.
  • The request for a return is made within 30 days from the date of purchase.

(b) Return Process: To request a return, please follow these steps:

  • Contact us at neverlazydayz@gmail.com to initiate the return process.
  • Provide your order details, including the order number and the reason for the return request.
  • Once your return is approved, you will be provided with instructions for returning the product.
  • Upon receiving the returned product, we will inspect it to ensure it meets the eligibility criteria.
  • If the product passes inspection, we will process your return and provide you with a store credit or exchange option, depending on your preference.
  1. Exchanges

If you wish to exchange a product for a different size, color, or style, please follow the return process as outlined above. Once your return is processed and approved, we will provide you with instructions for placing a new order for the desired product.

  1. Shipping Costs

(a) Refunds: Shipping costs for returning the product are non-refundable unless the return is due to our error or a defective product. In such cases, we will provide a prepaid shipping label for the return.

(b) Returns: Customers are responsible for the shipping costs associated with returning the product for a return or exchange unless the return is due to our error or a defective product. In such cases, we will provide a prepaid shipping label for the return.

  1. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at neverlazydayz@gmail.com. We will work with you to resolve the issue promptly, including providing a replacement product, issuing a refund, or offering a store credit.

  1. Contact Us

If you have any questions, concerns, or need assistance with our Refund and Return Policy, please contact us at:

Neverlazydayz, Friday Drive, Thredbo, 2625, NSW, AUS. Email: neverlazydayz@gmail.com

Thank you for reading and understanding our Refund and Return Policy. By making a purchase through our Services, you acknowledge and agree to the terms and conditions outlined in this policy.