Shipping policy
Effective Date: 01.01.2023
Thank you for shopping at Neverlazydayz, operating as Neverlazydayz. This Shipping Policy explains the terms and conditions related to the shipment and delivery of products purchased through our website, mobile application, or other services (collectively, the "Services").
- Shipping Destinations
We currently offer shipping services within Australia only. Please reach out if you want an international order as we are more than happy to organise this!
- Order Processing Time
(a) Order Processing: Once your order is placed, we will process and ship it within 1-5 business days, subject to product availability and payment verification.
- Shipping Methods and Providers
We utilize reputable shipping providers to ensure reliable and timely delivery of your orders. The shipping methods available may vary depending on the destination, product type, and size. During the checkout process, you will be presented with the available shipping options for your specific order.
- Shipping Costs
(a) Calculation: Shipping costs will be calculated upon checkout.
(b) International Shipping: Shipping rates apply.
- Delivery Time
(a) Estimated Time: The estimated delivery time for your order depends on the shipping method selected and the destination. While we strive to provide accurate delivery estimates, please note that actual delivery times may vary due to factors beyond our control, such as weather conditions or unforeseen delays with the shipping provider.
(b) Tracking Information: Once your order is shipped, we will provide you with a tracking number and instructions to track the status of your shipment. You can track your package using the tracking link provided or through the shipping provider's website.
- Delivery Address
(a) Accuracy: Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for any delays, lost packages, or additional costs incurred due to incorrect or incomplete addresses provided by the customer.
(b) Changes: If you need to make changes to the shipping address after placing your order, please contact our customer service team as soon as possible. We will make every effort to accommodate your request, but we cannot guarantee that changes can be made once the order has been processed for shipment.
- Lost or Damaged Packages
(a) Lost Packages: In the rare event that your package is lost in transit, please contact us immediately. We will work with the shipping provider to initiate an investigation and resolve the issue as quickly as possible.
(b) Damaged Packages: If you receive a package that appears to be damaged or tampered with, please notify the delivery carrier immediately and refuse acceptance of the package. Contact us, and we will work with you to initiate a claim and arrange for a replacement if necessary.
- Customs, Duties, and Taxes (International orders only)
We are not responsible for any customs duties, taxes, or additional charges imposed by customs or government authorities for international shipments. Any such charges are the sole responsibility of the customer. Please check with your local customs office for information regarding potential fees before placing your order.
- Contact Us
If you have any questions, concerns, or need assistance regarding our Shipping Policy, please contact us at:
Neverlazydayz, Friday Drive, Thredbo, 2625, NSW, AUS. Email: neverlazydayz@gmail.com
By placing an order through our Services, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Shipping Policy.